Complaints prepositions pairwork guessing game
Student A
Choose one of the sections below. Read out sentences with the preposition at the top of the section missing, e.g. “I look forward BEEP hearing from you”. Continue reading out examples until your partner guesses the right missing word. They can only guess once per hint. Then take turns doing the same. If they haven’t guessed correctly when all of the examples are finished, make up similar sentences with the same word missing, including sentences not related to complaints if necessary. If they don’t need all of the hints, you can come back to the same section later.
To
I’m writing ____ complain about your customer service helpline.
I’m phoning ______ make a complaint.
I wish ______ query something on my monthly bill.
I’ve been trying ______ get through to you for two weeks.
The goods were delivered _______ the wrong branch.
I’m sorry that I didn’t get back _________ you sooner.
The delay wasn’t our fault, it was due _________ the bad weather.
On
The delivery arrived ________ the wrong day.
If you can’t deliver _________ time, we’ll have to contact other suppliers.
I would like to apologise __________ behalf of Nippon Ham for any inconvenience caused.
For
Please accept our apologies ___________ the inconvenience caused.
We would like to offer you a discount on your next order to make up _________ our errors last time.
Thank you _________ bringing this matter to my attention.
I’m sorry _________ sending the documents to the wrong address.
Of
Please find attached a list _________ the missing items.
There were a number ___________ mistakes on the invoice.
This seems to be a case ____________ human error.
About
I’m afraid I have to complain __________ your payment system.
I am writing to you _____________ my stay in your hotel last week.
I’m phoning __________ some issues I had with…
Under
The product is no longer _________ guarantee.
Although we are ________ no obligation to compensate for such acts of God, in this case…
When your teacher stops you, ask about any which you don’t understand, you think could take different words in the gaps, etc.
Swap worksheets and do the same.
Student B
Choose one of the sections below. Read out sentences with the preposition at the top of the section missing, e.g. “I look forward BEEP hearing from you”. Continue reading out examples until your partner guesses the right missing word. They can only guess once per hint. Then take turns doing the same. If they haven’t guessed correctly when all of the examples are finished, make up similar sentences with the same word missing, including sentences not related to complaints if necessary. If they don’t need all of the hints, you can come back to the same section later.
To
I hope you will take the necessary action __________ resolve this matter speedily.
We were very sorry _______ receive your letter informing us that we had made a mistake.
It’s not our policy ___________ replace items.
I was extremely concerned __________ learn about the unpleasant experience you had with your flight.
There seems _______ have been an error.
There appears _________ have been a delay.
The best solution would be _________ give us a refund.
If you have any further problems, please do not hesitate __________ contact me.
With
I had some problems ________ the instruction booklet.
_____________ reference to your reminder of December 1, it seems to us that an error has been made.
We are not satisfied _____________ the quality of the goods.
I have checked ___________ the staff involved, and they claim they were not responsible.
In
_______ fact, we had already paid the full bill the previous week.
We will do our best to ensure that such mistakes do not occur again _________ the future.
I am writing ______________ order to complain about…
We will look ____________ to it right away and get back to you as soon as we can.
I would be grateful if you could look ___________ to the matter.
At
I believe your sales department is _________ fault.
This error will cost our company ________ least fifty thousand pounds.
__________ the moment we are still waiting for further information from the logistics firm.
By
We strongly believe that the mistake was made __________ your company rather than ours.
I expect this to be dealt with __________ the end of this week.
We will send the replacement _______ air to make sure that…
This mistake was made _____________ a member of…
When your teacher stops you, ask about any which you don’t understand, you think could take different words in the gaps, etc.
Swap worksheets and do the same.
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