On top of my new book on English phone calls (Really Learn the Most Useful Emailing Phrases ), have put up a list of the most important language and articles on how to make calls:
The 100 most useful telephoning phrases (for students, but also useful for planning classes/ writing materials)
British and American phone calls – NEW
50 ways to answer the phone (in English and other languages) – NEW
How to start phone calls in English
How to end phone calls smoothly and politely
How to leave and take messages on the phone
How to make and deal with complaints on the phone
Cultural differences in telephoning – NEW
More telephoning articles for students coming up and am also planning similar lists of useful language, articles for students and e-books on other vital areas like emailing and presentations (in the unlikely event that my masterplan works out and gives me the time…)
TEFLtastic 
This is perfect timing for me. Cheers Alex. I have some lessons coming up with telephone practise so nice one.
LikeLike
Hope there’s some useful stuff there for homework/ self-study recommendations. For actual class activities, you’ll need my worksheets page:
LikeLiked by 1 person
Link to one more new article just added
LikeLike